Device Support

Device Support 

For support regarding all device issues, please call the IT Service Desk at 470-254-4357 and select Option 8 to make an appointment for assistance. 

If you are experiencing problems logging in to your device you may have to visit a FCS hotspot which is any FCS school.  You can sit in the parking lot close to the school and try logging in 2 times.  If your device still does not log in please contact the IT Service Desk.  

Device Updates

  • If your student has a District issued device, it is important that students charge and turn on their device as soon as possible.

    Students should log in and allow the device to remain online for 30 consecutive minutes to download any Microsoft updates.  District updates can only be done at the school (you'll be able to access the school network from the parking lot) and this is important for all applications to work on August 17, 2020.

    If the device does not work or there are issues with technology, students can do the following:

    • Contact the District's Technology Help Line at 470-254-4357 or email the Help Desk at itservicedesk@fultonschools.org.
    • Take your device to any District Learning Hub located at the following schools:  Ridgeview, Wolf Creek, Taylor Road, and Banneker on Monday-Thursday from 9:00am-3:00pm.     (Please note that these hubs will not issue devices, but they can help with technology issues).