Welcome to ParentCONNECT

for the Fulton County School System

ParentCONNECT is a convenient home-to-school collaboration tool that allows parents/guardians to keep track of their childrens' academic progress online via an easy-to-use web site. Parents/guardians may visit the secure, password-protected site to view school announcements as well as their students' schedules, grades, assignments (middle and high schools only), daily and period attendance, course history, and health/immunization data.

Parents/guardians can also easily communicate with teachers via e-mail or receive automatic e-mail notification of unexcused absences, missing assignments (middle and high schools only), or failing grades. They can view their child's student information through the ParentCONNECT web site after they have registered with the school and received a user ID and password.

Teachers and school staff input the ParentConnect data; therefore, it is only as current as when it was last updated. Attendance and discipline is updated after each school day (overnight); grades and assignments may not be updated daily. Parents should check with their child's teacher to confirm a schedule of when new information will be posted.

Frequently Asked Questions

If a parent forgets his/her password, how do they obtain the information?

Contact the school. The ParentCONNECT Administrator can change the password and give the new password to the parent. The parent then can change the password as desired.

Must a parent show ID to obtain a log-in and password for ParentCONNECT?

Yes. Although the parents may initiate the registration via the web site, all parents must present a valid photo ID at the school to obtain the log-in and password. This allows for greater security and makes sure only you have access to your child's information.

Will parents be able to view student discipline or attendance data on the day the incident occurred?

No. The data is updated every night and all new incidents are added at that time. All data is one day old.

Does the parent log-in/password expire or will parents keep the same password throughout the period the child is in the same school?

As long as the child remains active at the current school, the parent will continue to receive updated information about the child on the website. If the parent moves to another school within the Fulton County School System, the ParentCONNECT Administrator at the old school can contact the ParentCONNECT Administrator at the new school and request that the student be transferred within ParentCONNECT. This will allow the parent to maintain one log-in and password.

Who do parents contact for problems with ParentCONNECT?

Parents should contact the ParentCONNECT Administrator at the site where their student is enrolled. Any problems that cannot be resolved at the local site will be directed to the school system for assistance.

Why do parents see warnings about security when they access the ParentCONNECT site?

All student data is kept secure by use of a secure certificate issued and maintained by Fulton County Schools. The message is normal and the parents should click "OK". If parents see multiple messages or have difficulty accessing the web site, it might be that the computer used by the parent does not have proper Internet security settings. The parent should be directed to his/her local Internet Service Provider for assistance.

What settings can parents change within ParentCONNECT?

Parents can change their password and e-mail addresses as well as indicate whether or not they wish to receive e-mail Alerts when their child receives an Unexcused Tardy, Absence or Discipline event. Alerts will only work if the parent enters a valid e-mail address and checks the boxes to receive alerts.

MIDDLE AND HIGH SCHOOLS ONLY

What is the difference between the grade a parent sees on the “Schedule” tab and the one found in the “Grades” tab?

All grades associated with assignments, found in the “Schedule” section of the web site have a current grade average that is available. Clicking on the underlined grade will show you all assignments associated with that current average. Assignments may be outstanding or not completed at the time the current average is calculated and therefore should never be mistaken with the actual Report Card Grade found in the “Grades” section of the website. The report card grades are updated at the end of the term while the current average is calculated as the assignments are graded and posted on the web site.

Can parents use the “Assignments” section for monitoring current homework due?

Students and parents should not rely on the “Assignments” section of the web site to provide a current homework guide as only assignments contributing to the current grade average are shown on the web site. Also teachers may have other assignments that have not yet been posted to the web site. All data on the web site reflects the prior day’s available information. Students and parents should use this area of the web site as a general estimate of the student’s grade average only. All questions regarding the student’s actual grades and status should be directed to the teacher.

What are alert notifications and how do they work?

The alert notifications are e-mails that a parent can request to have sent when their child has one of the following events: Attendance absence or tardy event, Discipline event, Assignment missing or failed event. The system sends the e-mail notification to the parent only when the following requirements are met:

• The school has elected to utilize the Alert Notifications utility. This utility is controlled by the site. Ask the site registrar at the time of registration if you are interested in Alert Notifications.
• Parents are registered for ParentCONNECT
• Parents have a valid e-mail account and enter it on the ParentCONNECT web site (or input the e-mail address at the time of the registration),
• Parents have indicated which events that they wish to receive in the Settings tab of the ParentCONNECT web site.

Why do some e-mail alert notifications fail to deliver to the parent?

This problem is more apparent now that Internet Service Providers (ISP) attempt to filter out spam mail for their Internet users. If you experience failed message delivery please contact your ISP and ask that they allow mail from your child’s ParentCONNECT Web Address. This typically resolves the problem.

When alert notifications are received, why does the web site link contained in the message fail to launch the web site?

The software vendor created the e-mail message and it cannot be altered by our district personnel. Some e-mail readers do not correctly interpret the space between the end of the web site address and the beginning of the next sentence. This link is then invalid and will not work. Until the district can resolve this problem with a software upgrade, please use your normal process for accessing the web site. We apologize for any inconveniences and are working to upgrade our web sites with the new vendor software patch that is the fix to the issue.

If a parent has students in two separate schools can the log-ins be merged so that the parent only has to log onto one web site?

At this time each secondary site is a unique database and cannot be combined with other sites. Students from different schools therefore cannot be viewed in the same web site database. If parents have more than one student at the same school those log-ins can be combined and the student information will be available on a single log-in. Contact your school ParentCONNECT registrar to request this change.

Don't see your question here? Contact your school's ParentCONNECT administrator.