| General Questions |
| Question |
Answer |
| What is a URL? What is a web address? |
A "URL" is an acronym for U(niform) R(esource) L(ocator). A URL is the same as web address or internet address (for example, http://www.fultonschools.org), usually consisting of the access protocol (http), the domain name (www.fultonschools.org), and optionally the path to a file or resource residing on that server.
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| How do I find out which version of a web browser I'm using? |
To find the version of the browser you are using, open a web browser window and click “help” then scroll down and click “about” this program. A window should pop up with then name and version of your internet browser. i.e. Internet Explorer 6.0. |
| How do I locate the IP address of my computer? |
In Windows XP or 2000, click run and then "cmd" and then OK. A black box will open. At the prompt (C:> or something like it) type "ipconfig" and hit the enter key. This will show you your computer's IP address for each network device (such as an ethernet card and wireless card, or modem) as well as other settings if you are connected to a network. In thevent that you are connected to a network, the IP address will be the internal address on your network. Likely something like 192.168.x.x.
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| Fulton County Schools Website Questions |
| Question |
Answer |
| Why can't I access the main Fulton County Schools website from my home or personal computer? |
Message from the FCS Network Administrator: We have researched the problem of some people not being able to access our website. We have determined that it is due to the user’s computer being infected with a virus, worm, spyware, Trojan, mass-mailer, or other malicious code. Our firewall system prevents malicious Internet traffic from getting into our network and therefore stops access to the web server from infected computers.
The best solution is for the user to fix the problem with their computer. The only thing we can do is turn the protection feature off on our firewall, and I think that is a bad idea.
*******************************************************************************************
I am sure that the problem is due to a computer infection. Our planned visit to a user's house was not so much to fix each user’s problem by visiting their house, it was going to be used to prove our point that the problem is due to a problem with the user’s computer. We were not going to visit every user with a problem. We were only going to visit one or two of them…
We do not need to visit them any more because we have already proved that the problem is with the user’s computer.
My recommendation still stands that the user needs to seek assistance from a computer tech professional to remove the virus, worm, or adware.
Kenny Wilder
Network Administrator
Fulton County School |
Why can't I access a password protected page on the Fulton County Schools web site that I should have access to? |
You may need to include the domain name "FCBOE\" (without the quotes) before your usrname i.e. FCBOE\yourusername. You may need to reset your password.
When logging in, type the domain name “FCBOE\” before your username.
Call the Technology Helpdesk at 404-763-4589 and have your password reset.
If you have tried the suggestions above and are still unable to gain access, submit a HEAT request explaining the issue and it will be resolved as soon as possible.
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| What should I do if I find a misspelled staff or faculty member's name or other typographical errors in the FCS directory? |
If you all get inquiries about the on-line directory and e-mail addresses not being correct or names misspelled etc…If you could send the employee the link below and ask them to use it to verify the information we have on file…it will update the appropriate user tables and automatically correct their data. Be aware that the directory data updates over the weekend each week, so it is not an immediate fix but will be corrected the next time the process runs. Thanks for your assistance!
LINK: https://www.fultonschools.org/ez/secure/forms/personnel/persdatachg/datachg.asp |
| Setting Up Web Space on Fulton County Schools Web Servers |
*NOTE: If your web address looks something like the following (www.amanaacademy.org,
www.chattcougar.com, or
www.yourschool.com) and does not include www.fultonschools.org, then your website is being hosted externally. You must contact the company providing hosting services to get information about publishing your website.
The following information is for individuals who will have websites hosted on Fulton County Schools web servers. |
| Question |
Answer |
| How do I get web space created for a school? |
When requesting web space for a school, please include the following information with your HEAT request: What is the name of the school for which you want to set up web space? What type of software will be used to create the website (FrontPage or Dreamweaver)? Who will be the administrators of the website? Also send the FCS username and/or email addresses of proposed web site administrators. Usually, these requests are handled within 2 days. |
| How do I get web space created for a department? |
When requesting web space for a department, please include the following information with your HEAT request: What is the name of the department for which you want to set up web space? What type of software will be used to create the website (FrontPage or Dreamweaver)? Who will be the administrators of the website? Also send the FCS username and/or email addresses of proposed web site administrators. Usually, these requests are handled within 2 days. Web addresses for department sites will look something like this: http://www.fultonschools.org/dept/yourdepartment. |
| How do I get web space created for a teacher? |
When requesting web space for a teacher, please include the following information with your HEAT request: What is the name of the teacher for which you want to set up web space? What type of software will be used to create the website (FrontPage or Dreamweaver)? Who will be the administrators of the website? Also send the FCS username and/or email addresses of proposed web site administrators. Usually, these requests are handled within 2 days.
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| Does it matter what software application was used to create my site? |
Yes. The website development software is important because it determines which one of the two servers the files need to be uploaded to in order to work properly. If the site was created with Microsoft FrontPage, then it must be uploaded to the www2 server (specifically for FrontPage sites). Posting a site created with FrontPage onto the www1 server causes others to have problems uploading and viewing files. Likewise, if the site was created with Dreamweaver then the files need to be uploaded to the www1 server. [www1 - ftp server / www2 - FrontPage server extensions] |
| Why am I getting error messages when trying to upload files via FTP to the DreamWeaver (www1) web server? |
If you are experiencing difficulties with uploading or modifying web files via FTP then there may be something wrong with the access permissions for the website. Please copy the error message and submit a HEAT request using the hyperlink below. Be sure to include the web address (URL) along with your username in your HEAT request. |
| Why am I getting error messages when trying to upload files to the Front Page (www2) web server? |
If your site is hosted on our WWW2 server (which means that you are publishing with FrontPage), you may have experienced problems with uploading. There are issues with the server that are ongoing and intermittent. We will be replacing the server in the near future. Contact the Technology Helpdesk at 404-763-4589 and request they reboot the www2 server. If problems persist, please submit a detailed HEAT request, including the error message, your web address (URL), and your username. |
| DreamWeaver MX 2004 |
| Question |
Answer |
| How do I configure a site in Dreamweaver? |
In the menu, click File.
Choose Manage Sites from the drop-down list.
The Manage Sites window will appear.
Choose New.
Choose Site.
The Site Definition window will appear.
Select the Advanced tab.
Under Category in the left-hand panel, choose Local Info.
Site name:
Enter a name for your site. This can be anything you like. This is will be for your refernce only.
Local root folder:
Click the folder icon and browse to the local directory on your hard drive where your web site is or will be stored
Refresh local files list automatically
Use the Refresh Local File List Automatically option to indicate whether Dreamweaver should automatically refresh the local file list every time you copy files into your local site. |
| How do I adjust FTP settings with DreamWeaver? |
To set up or edit the FTP settings in Dreamweaver, follow the steps below:
Choose Site > Manage Sites.
In the Manage Sites dialog box, either click the New button or select your existing site definition and click the Edit button.
In the Site Definition dialog box, you will see two tabs: Basic and Advanced. For the purposes of this FAQ, we will focus on the Advanced tab, since it includes more FTP options than the Basic tab.
From the Advanced tab, choose the Remote Info category.
In the Access drop-down menu, select FTP, once you have determined that FTP is your best option.
In the FTP host field, enter the host name of the FTP host to which you upload files for your website. Your FTP host is the full Internet name of a computer system, such as www.fultonschools.org.
In the Host directory field, enter the host directory at the remote site where you store your documents that are visible to the public.If you’re uncertain about what to enter as the host directory, contact the server’s administrator. Or, try leaving the text box blank. On some servers, your root directory is the same as the directory you first connect to with FTP. To find out, connect to the server. If a folder with a name like public_html, or www, or your login name, appears in the Remote File view in your Files panel, that’s probably the directory you should use in the Host Directory text box. If the URL for your site is www.fultonschools.org/teacher/rotan/ then the host directory = /teacher/rotan/.
In the Login and Password fields, enter the login name and password that you use to connect to the FTP server.
Click the Test button to test your FTP host, host directory, login name and password.
Dreamweaver saves your password by default. Deselect the Save checkbox if you prefer that Dreamweaver prompt you for a password each time you connect to the remote server.
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| From "Manage Sites" in Macromedia Dreamweaver, what do I enter for FTP host and host directory? |
Host = www.fultonschools.org
Host Directory = the name of your web folder
(If you are a teacher with username JohnsonT then type: /teacher/username )
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| How do I password protect web pages, files and documents? |
On your local machine, create a folder called “secure” and put all documents th at should be password protected in this folder. Once all your secure documents are in the “secure” folder, upload (publish) your entire website to the FCS web server. After this step is complete, send the webmaster an email so the security settings on the backend can be adjusted. All files and webpages in the secure folder will be password protected and only faculty and staff with a valid FCBOE username and password will have access. |
| We have a newsletter that was created in MS Word. We would like to put it into a web page. But everything we try results in a page that looks nothing like our newsletter. How can we make a web page look like our newsletter? |
We have found that the only way to recreate documents with complicated layouts is to convert them to Acrobat (PDF) format. That is what we do with the district newsletter and other documents on the district site. It is fast, easy, and the final docs look exactly like the original no matter what kind of browser / operating system the user has. There are two drawbacks: first, the user has to have the free Acrobat reader installed -- this is not a big problem as 90% or better have it and if they don't it's easy enough to download and install. Second, you must have the full version (not the free reader) of Acrobat to create PDF's. I think it goes for about $150 for educational use. I recommend it highly. Once Acrobat is installed, it works like a printer; you simply "print" from any program that supports printing to Acrobat. If you do decide to post files to your website in Acrobat format (in other words, as PDF files), we recommend you place a notation next to each file with something like the following:
(Requires Adobe Acrobat Reader)
Link the phrase "Adobe Acrobat Reader" to this page: http://www.adobe.com/products/acrobat/readstep2.html or a similar one of your own making.
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| Fixes to Common FrontPage Problems |
| Question |
Answer |
| How do I publish FrontPage websites to a remote server? |
Click the link below for an online tutorial:
http://www.fultonschools.org/itdivision/faq_fp03.htm |
Problem: The local site works fine, but after publishing the site my FrontPage navigation has disappeared or has nothing but broken images where the buttons should be. |
Solutions: This type of problem usually has to do with one of several problems
FrontPage has a nasty habit of changing the name of default page on the web server (some non-Microsoft servers require the home page be named "index.htm"). This causes the navigation to disappear. Fix this buy inspecting the server for the name of the default page, you can adjust this on the local web and then publish the entire web to the server again (not just the changes).
Some non-Microsoft servers have problems creating "_" underscore directories. By inspecting the folders on the server with an FTP program, you can see if the "_derived" folder is present. This folder contains all the navigation button images for the navigation and link bars. |
Problem: The local site looks fine, but after publishing the site remote copy doesn't seemed to be updated or things are broken or missing. |
Solutions: Sometimes the local web and remote web does not sync up, first try recalculating (Tools->Recalculate Hyperlinks...) the web locally and then publishing the web. If that doesn't work, then try publishing the entire web to the server, not just the changes (see the Publishing properties dialog for this switch). You can also try bringing up the web live in FrontPage and selecting the "Tools->Recalculate Hyperlinks..." menu item. If that doesn't work, ask your hoster to delete the web from the server and republish the web.
Shared Borders - Sometimes when using shared borders on the web, the local web and remote web does not sync up , first try recalculating (Tools->Recalculate Hyperlinks) the web locally and then publishing the web. If that doesn't work, then try publishing the entire webs to the server, not just the changes (see the Publishing properties dialog for this switch). If that doesn't work, then manually update the contents of the shared "_border" files by right-clicking on the "_borders" folder and selecting the "Publish Selected Files..." menu item. You can also try bring up the web live in FrontPage and selecting the "Tools->Recalculate Hyperlinks..." menu item.
Sometimes the broken image has a reference to a location on your hard drive and there the image is not accessible from the server. Correct the image link. |
Problem: When trying to publish the web to the remote server, I get an error on certain files or a FrontPage Extensions Error or SharePoint Extensions Error. |
Solutions: This type of error is typically caused by the FrontPage Extension being corrupted on the server.
If you have "_" underscore folders on your web, the server might not allow these folders to be created by the FrontPage extensions because they are Unix system folders (if you can't see the "_" folders on your web, then select the "Tools->Web Settings..." menu item and then the advanced tab and check the "Show documents in hidden folders" check box). This can be fixed by using an FTP program to make the missing folders and then publishing again. The hoster can also add these folders or change the permission on the web to allow the creation of "_" folders.
Other errors are typically because of corrupted FrontPage server Extensions. The Hoster should uninstall and reinstall the FrontPage server extension for the web site.
If you are getting a server is locked error after aborting a publishing operation, the extensions might have locked-out publishing to the web. This can be corrected by deleting the "service.lck" file from the "_vti_pvt" folder. |
| How do I make it so a web page does not get cached in the users browser? |
Caching is what happens the a user's browser keeps a copy of a web page on the user's hard drive to make it load faster the next time it is viewed. If the user's cache settings are not correct, this cached copy of your page may never get refreshed, so all your updates never get seen! One way to avoid this (besides educating your staff about browser cache settings) is to insert two meta tags in your page that tell the browser to never cache that page. Do not do this for all your pages -- only those that change frequently, especially your home page. Here is the procedure:
Although there is a convoluted way to insert meta tags using dialog boxes in normal view, it is much simpler and quicker to simply switch to HTML view and paste the code in. With the page you wish to edit open, click on the 'HTML' tab at the bottom of the FrontPage window. You will see a page full of code; this is the actual source code that the browser interprets to render a web page. Don't be intimidated by it; the basics of HTML coding are really not all that complicated. Locate the <head> tag near the top of the page. You should also see another head tag, with a slash in front of it, like this: </head>. Everything between those two tags is contained in the "head" section of your page. This is where our meta tags go.
Okay, start a new blank line anywhere in the head section by placing your cursor at the end of any line between <head> and </head> (not after </head>!) and press enter. Now copy and paste the following two lines into your page at that point:
<meta http-equiv="Expires" content="Tue, 04 Dec 1993 21:29:02 GMT">
<meta http-equiv="Pragma" content="no-cache">
After you save your page, most browsers will then not cache the page and your users will always see the most recent version. |
| How do I insert a description and keywords in my web page for search engines to use when indexing my site? |
Like the issue above, this is done with meta tags. (Read the question above about caching if you haven't done so already.) In this case, you need two meta tags, one named "keywords" and the other named "description." The syntax is only slightly different than in the example above. Here is an example:
<META name="Description" content="Located in Atlanta, Georgiavthis K12 school district is home to more than 100 schools, over 9,000 teachers, and nearly 15,000 employees.">
<META name="Keywords" content="Fulton county, Schools, Education, K12, District, Board of Education">
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| Microsoft Publisher |
| Question |
Answer |
| Publishing a website using Microsoft Publisher. |
Make sure your home page is named index.html.
Open your web site in Pubisher.
From the File menu, select Web Site Properties.
In the Web Site Properties window, make sure your Home page file name is "index" and the File name extension is "html". Click OK
Save the web site to a folder on your hard drive.
From the File menu, select Publish Web Site to Folder. This will put your entire web site in a the folder of your choice on your hard drive in a format called HTML which is used for web sites.
Select or create a folder to save your web site into. We strongly suggest using a new or empty folder that you can find later when you need to upload to the server.
Click OK to begin saving your web site to that folder. Suggested settings before uploading
Prior to uploading your site, we have a few suggested settings that you may wish to impliment
Go to Options in the Tools menu and click on the Web tab.
Uncheck Rely on VML.
Uncheck Allown PNG.
Uncheck all boxes under Encoding and E-mail.
Check the Organize... box.
Check the Enable... option.
Click OK.
Publishing your site
Go to Publish to the Web... in the file menu.
If you see a dialog box stating that you need a web host, ignore it and click OK.
Click the drop down list arrow in the Save in: box.
At the very bottom of the list you'll see Add/Modify FTP locationgs. (next time you publish you can skip this part). In the dialog box that opens up add the following information which is case sensative.
Name of FTP site is your domain name, or if you don't have one registered yet, then use the IP address that was provided in your welcome letter when you signed up for hosting at fultonschools.org. Usually this will look like fultonschools.org for example.
Enter the Subolder containing your Web pages as "teacher/username" (without the quotes)
Log in as: check User and is your user name you use to log into the FCS network (case sensative)
In the Password box type in your password. (case sensative)
Click the Add button which will add your new setting to the FTP Sites: list box.
Click OK and you will be returned to the Publish dialog box.
Click on your URL than then click Open button. the file name should be index.html or index.htm and the Save as type: should be Web Page, Filtered (which are the defaults).
Publisher will now connect to the web server and show a list of files on the server. Do not change any file or folder that you're not familiar with and didn't create yourself (or bad things will probably happen).
Click the Save button. Publisher begins generating html web page files and images and uploads them to the server.
All done. |
| How do I adjust FTP settings with Microsoft Publisher? |
1. On the File menu, click Open.
2. In the Look in box, click the arrow, and then click FTP Locations.
3. Double-click Add/Modify FTP Locations.
4. In the Name of FTP site box, type the FTP site name; for example, type: ftp.fultonschools.org.
5. Do one of the following:
· If you want to log on to an FTP site that allows anonymous log on, under Log on as, click Anonymous.
· If you want to log on to an FTP site that you have user privileges for, under Log on as, click User, and then type your password in the Password box.
6. Click Add.
7. Click OK.
Change the logon name or password for an FTP site
1. On the File menu, click Open.
2. In the Look in box, click FTP Locations.
3. Right-click the FTP (FTP: A communication protocol that makes it possible for a user to transfer files between remote locations on a network. This protocol also allows users to use FTP commands, such as listing files and folders, to work with files on a remote location.) site you want to change, and then click Modify.
4. Change the options you want, and then click OK. |
| Helpful Links |
Dreamweaver MX 2004
Frequently Asked Questions |
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FrontPage 2003
Frequently Asked Questions |
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FrontPage 2002
Frequently Asked Questions |
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FrontPage 2000
Frequently Asked Questions |
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Publisher 2003
Frequently Asked Questions |
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Publisher 2002
Frequently Asked Questions |
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SharePoint
Products and Technologies FAQs |
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SharePoint
Frequently Asked Questions |
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FrontPage 2000
Tutorial |
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FrontPage 2002
Tutorial |
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FrontPage
Fixes to Common Publishing Problems |
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FrontPage
Publishing to Remote Server with Front Page extentions |
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